There are three ways to find us.

--You can contact us by emailing us. Our email is support@s-zoneshop.com. This is the most effective method to contact us, and we will respond to you within 24h.

--You can leave us a message on the online chat box, and we will respond to you as soon as we see your message.

--You can leave message at the message box on Facebook & Instagram.

Our friendly and knowledgeable customer experience team is happy to assist you with any questions or concerns via email. We answer emails Mon-Fri 9:00am to 6pm PST and you can expect a response within 24h hours on average. Holidays may increase response time. We are committed to answering every single inquiry with care, so we appreciate your patience! To get in touch, send an email including your name and order number (if you have one) to: support@s-zoneshop.com

You are welcome to join s-zone vip club to play with us. Subscribe at the bottom of our website to join the s-zone vip club. As a member, you can enjoy free gifts, discounts, and the opportunity to experience new products.

Wondering about the status of your order? Use our handy order look-up tool found here.

--All orders are shipped via USPS，UPS, 4PX & Amazon Logistics.

Normally, it takes 5-7 business days to send the bag to customers.

Please note that packages might delay during the holiday.

--Packages that need to transmit in different warehouse need a longer delivery time. The estimated lead time is 12-15 days.

When this happens, we find that most packages have either been delivered to a neighboring address or will arrive on the following day. If the package does not appear within a few days, please reach out via email with your order number and/or tracking number to: support@s-zoneshop.com

We offer FREE standard shipping based on these order minimums:

- ships free on orders over $49.99

For orders that are below our free shipping threshold the following postage rates apply:

-A standard shipping fee of $6.99 will be charged for orders from US, UK under $49.99;

- A standard shipping fee of $11.99 will be charged for orders from the rest of the world under $49.99.

- $14.98 for expedited orders.

We ship to most of the countries in the world.

Due to COVID-19 and some logistical reasons, we are temporarily unable to deliver packages to certain countries. Specifically, the inquiry shall prevail. Please contact us for accurate information support@s-zoneshop.com.

Shipping by Country:

USA Shipping

-Amazon Logistics US: 3-7 days.

-USPS First Class: Delivered in 3-7 days.

-UPS: Delivered in 3-7 days

Canada Shipping

-Canada Post Expedited: Delivered in 5-15 days.

-4px: Delivered in 5-15 days

-Amazon Logistics CA: Delivered in 3-7 days.

GB shipping

-Amazon GB: Delivered in 3-7 days.

-YunExpress: Delivered in 8-12 days.

GER Shipping

-Amazon Logistics GER: Delivered in 3-7 days.

-YunExpress: Delivered in 8-12 days.

International Shipping

-YunExpress: Delivered in 8-12 days.

-4px: Delivered in 12-15 days.

Please note that the above shipping times are based on average delivery times we are currently seeing and are not guaranteed.

S-ZONE has warehouses in many countries, such as US, GB, GER, CA. Orders from these countries will be shipped from the local warehouse. Pre-orders and customized orders will be shipped from the factory in China.

S-ZONE is a registered brand in the United States and has been selling bags since 2012. You could please purchase with confidence.

The price is US dollar.

We accept Paypal,Visa, Mastercard, American Express, Discover, J.C.B.

Apply pay,Diners Club

No, we do not allow coupon stacking. Occasionally we might run sales on our websites where coupon codes can be used in addition to already discounted items.

Yes, you can cancel your order if the order isn’t in the hand of the fulfillment team. 

If your order has been in the hands of the fulfillment team and, at that point, we will be unable to accommodate cancellation requests. 

Please contact support@s-zoneshop.com to cancle the order if the order isn’t in the hand of the fulfillment team. Normally, order will be handled within 24h. So please contact us before that.

Once you complete a cancellation, your payment method will be automatically refunded. Processing time for the refund to show up in your account will depend on your method of payment and your bank’s policies.

We have listed the time required for a refund for several major payment methods, please refer to:

PayPal Balance Payments: Refunds will be issued directly to your PayPal account within 24 hours.

Bank Account Payments: Refunds will be issued directly to your PayPal balance within 3 to 5 business days.

Credit Card Payments: Refunds will take up to 30 days to be credited directly to the credit card and will appear on your next credit card statement.

Changes, such as adding an item or choosing a different color, can be made to an existing order if the order isn’t in the hand of the fulfillment team. 

Every product that leaves our workshop should exceed your expectations. We provide:

- Unlimited lifetime service

- 30 day exchange policy

- 30 day refund policy

When you buy from s-zone, know that we stand behind our work.

We provide crazy house leather bags, genuine leather bags, and canvas bags. You could please find the material of the bag in ‘FEATURE’ at the product page. Click here to learn more about the leather that we use.

We use full grain leather which is leather with the complete grain intact. The surface hasn’t been altered except (in almost all cases) the hair has been removed.

This leather can include natural markings such as scarring, blemishes, insect bites, branding and stretch marks. But these markings are considered the signature of fine leather goods.

A common misconception is that these types of markings are “defects.” Instead, think of these as proof of natural origin. These markings incorporate the life of the animal. The absence of natural markings often means that the leather is of lesser quality.

We do not consider natural markings a defect and embrace the unique nature of every animal hide we work with. There is a good chance your S-ZONE product will have some form of natural marking on it.

Read this article about the various grades of leather and why full grain is the best.

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Every monitor or phone screen is calibrated differently, exact color cannot be guaranteed. Our products are shown through images and descriptions as accurately as possible.

Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

We do make RFID blocking wallets. but we do offer a RFID blocking card that fits inside all our products. Click here to learn our RFID wallets.

All our goods are designed, manufactured, and shipped from our workshop in China. but shipped from the United States. Everything you see here is made by us.

We are all Leather artisans that love what we do. We believe in ourselves to provide the highest standards of quality.

At this time we are only offering personalization (initials, names, dates) on some of our products. When you see the button 'Buy with personalization', it means that this product can be customized. We are not accepting commissions for new designs. Gift card and gift box customization is available.

We can laser-engrave initials, names, and dates. Celebrate a special occasion or give a gift that is truly unique. Our engraving is permanent and will never fade. Your choice of printing will be crisp and easy to read.

Features:

- You can add a name, date, or initials (limit 10 characters).

- All punctuation, numbers, characters, symbols available. You can can check the demo zt the product page.

- We cannot engrave images unless you qualify as a wholesale or corporate order (see below).

- You can choose where to show the engrave. We can engrave out side of the bag or the inner of the bag.

You can request your engraving by contact us support@s-zoneshop.com

Restrictions:

Engraving may be declined if it contains any of the following:

- Profanity

- Inappropriate slang

- Insulting or discriminatory content

- Content construed to incite violence

- Material that S-ZONE refuses to place on product

- Content that violates another party's trademark or intellectual property rights.

- S-ZONE reserves the right to cancel any submitted engravings.

Kindly note that all products with engravings are final sale.

For private label accounts and corporate gifting we are happy to offer logo engraving. We can only offer this to customers who purchase in larger volume as this is a time-consuming process for us.

About the label and corporate engraving:

- We charge an extra fee based on how complex the project is and if you need help with editing your image/design.

- We will not etch licensed images or logos unless you are the copyright holder or represent the business with direct authority to use licensed images and logos.

- Images must be provided to us in PNG, PDF, PSD, SVG or AI format. Ideally image is vector-based; it must be black and white (not grayscale or color)

Patina is what forms on natural materials such as wood, denim, canvas, metal and stone. It’s a signature of high-quality items not normally found on their cheaper counterparts (think of big box store jeans VS raw denim).

We wrote an article all about it here.

We also have a gallery of our customers' patina here.

Our S-ZONE leathers do not require initial treatment. However, we do recommend applying leather balm. If you plan on exposing our goods to the elements (ie. you like to hike with our book covers).

All our leathers should be conditioned every 6-12 months with leather balm.

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Every monitor or phone screen is calibrated differently, exact color cannot be guaranteed. Our products are shown through images and descriptions as accurately as possible.

Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.